Horo Coach
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Support

Fast answers for setup, troubleshooting, subscriptions and privacy questions.

Contact FAQ Technical Subscription Privacy

Contact

  • Email: paraita@paraita.io
  • Response time: usually 24-48 business hours

Include your iPhone model, iOS version, and a short issue description to speed up support.

Frequently Asked Questions

What is Horo Coach?

Horo Coach analyzes Apple Health workouts and gives actionable AI coaching feedback.

What sports are supported?

Running, cycling, swimming, and walking are fully supported. Other Apple Watch workout types are also supported with adapted metrics.

Is my data safe?

HealthKit data stays on-device unless you choose analysis. Shared workout metrics are encrypted in transit. See the Privacy Policy.

Why can’t I see my workouts?

  1. Check Health permissions: Settings > Privacy & Security > Health > Horo
  2. Confirm workouts exist in Apple Health
  3. Reopen the app and refresh

Subscription and Premium

Free plan

  • 2 analyses per day
  • Core coach access
  • Core and adapted activity metrics

Premium

  • Unlimited analysis
  • Advanced metrics by activity type
  • Expanded coach access, including seasonal releases

How to manage subscription

Subscriptions are managed by Apple: Settings > Apple ID > Subscriptions.

Technical Issues

App freezes or crashes

  1. Force quit and relaunch Horo
  2. Restart iPhone
  3. Update iOS
  4. Reinstall app

Analysis does not complete

  1. Check network connection
  2. Retry after a minute
  3. Contact support if persistent

Notifications missing

  1. Verify notifications are enabled for Horo in iOS settings
  2. Ensure Health permissions are active

Privacy Requests