Support

Enter your plan allowance during initial setup. Later, open Options > Recalibrate Quota to adjust the limit, choose a monthly cycle, or recalibrate your tracking.

In Options > Recalibrate Quota, choose a fixed period, enter the data amount provided by your carrier, and set its expiry date. Mata Ara then follows the device’s cellular counter and can alert you when the fixed plan is due to expire within the next 24 hours. It does not detect the eSIM or its expiry date automatically, so enter those details yourself.

Allow notifications for Mata Ara in iOS Settings > Notifications, then enable the alerts you want in the app options. iOS may delay or omit a notification, for example when the device does not run a background refresh. The 50%, 75%, and 90% quota alerts require the full version; the 100% alert is available without that purchase.

App Tracking Transparency (ATT) governs tracking your activity across other companies’ apps, websites, or services, including for advertising or measurement. Declining permission does not stop Mata Ara from monitoring your usage; in the current configuration, the advertising banner appears only when permission is authorized. You can change your choice in iOS Settings > Privacy & Security > Tracking.

Mata Ara reads network counters available on the device. Measurement periods, accounting rules, rounding, or carrier refresh delays can produce a different total. Use your carrier’s records as the reference for billing.

Mata Ara maps system interface names to categories using heuristics that vary by device and iOS version. Some interfaces can be ambiguous—for example Wi‑Fi versus Ethernet, or Personal Hotspot versus a network bridge. Interface counters do not show per-app traffic.

The app retains hourly snapshots for up to 48 hours and daily snapshots for up to 93 days to support its charts, which can show up to 90 days. Snapshots are created when the device can refresh its data, so history may take some time to build after setup.

The app shares data with the Watch and widget, but iOS and watchOS decide when their views refresh. Open Mata Ara on iPhone, then open the Watch app or remove and re-add the widget if its displayed data does not update. An immediate refresh is not guaranteed.

In Mata Ara, open the app options and use the “Restore” button in the purchase section. Restoration uses the App Store and requires the Apple Account used for the purchase. If access is not restored, contact us and mention that you tried restoring; do not send a receipt or account credentials.